Faq 2

When Will My Order Be Shipped?

On average our order processing time is 2-3 Business Days! Please be advised, due to higher order volumes and tremendous support of our business, your order may take up to 5-7 business days to be processed and shipped. Once processed you will receive an email/text confirmation regarding your shipping details. We thank you in advance for your patience.

Shipping Speed Calculated at Checkout!

When you place an order USPS will estimate the shipping speed and delivery time. The shipping time is only an estimate. This shipping time calculated by USPO reflects the time it will take your order to arrive after it has been processed and delivered to the Post Office. The shipping time calculated at checkout does not guarantee your order will arrive on the date calculated by USPO. Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

God`s Child WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies, you will be completely refunded.

If your delivery fails and contains a sold-out item, we will invoice shipping fee to reship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of merchandise. 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun, and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.